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Our Privacy Policy

Mashalas Travel respects each individual’s right to personal privacy. We will collect and use information through our website, only in the ways disclosed in this statement. This statement applies to information on our website addressed as www.mashalastravel.com

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in any other country’s privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

Part I. Information Collection

 How do we use your information?

We collect information through our websites at several points.  We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To quickly process your transactions.
  • To ask for ratings and reviews of services or products
  • To follow up with them after correspondence (live chat, email or phone inquiries)

 

How do we collect your Information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form, Use Live Chat or enter information on our site.

Information Provided by You

We collect the following information about primary visitors: names, gender, date of Travel, telephone numbers, email addresses and geographical locations where we will pick them up for the tour activity.

 Children’s Privacy

Mashalas Travel does not actively market to children, and we never knowingly ask a child under 13 to share personal information.

Automatic Collection of Information

We collect the following general data that is not personally identifiable information: Country of origin, ISP, IP Address, connection speed and browser type. We collect demographic data in order to monitor usage patterns. We collect this information through session information, browser cookies, and logging files.

Cookies

We do employ cookies. A cookie is a small text file that our web-server places on a user’s computer hard drive to be a unique identifier. Cookies enable Mashalas Travel to track usage patterns and deliver customised content to users. Our cookies do have an expiration date. Our cookies do not collect personally identifiable information.

Part II. Information Usage

Primary Use of Personal Information

The information collected by Alpha South Africa and Alpha International will be used for processing any orders or event registrations placed through any of our websites and for maintaining up to date records.

Users who provide information may receive email receipts or announcements.

Secondary Use of Personal Information

Registered users may receive additional announcements from us about products, services, and newsletters. Out of respect for the privacy of our users we present the option to not receive these types of communications.

The information we collect may be used to create customer profiles based on browsing or purchasing history.

Sharing Data with Third Parties

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Changes to This Policy

If our policy on information collection or uses changes, will advise you by email within 5 working days of such a change.

Part III. Access to Information                                                                                  

You may request a copy of the personal data that we keep about you in a readable format. If you wish to obtain a copy of this personal data, you may do so by contacting us in any of the following ways: Email: info@mashalastravel.com

Deleting Personal Data                                                                                                        

Users may request that their personal data be deleted from our database by emailing info@mashalastravel.com

Please note that some personal data cannot be deleted straight away for statutory reasons.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.  Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

 Remarketing with Google AdS

 Google Display Network Impression Reporting

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

Part IV. Problem Resolution                                                                                                    

If problems arise, users may contact Mashalas Travel by: Email: info@mashalastravel.com,

Phone: 0793936625

We are committed to resolving disputes within five working days.

Part V. Data Storage and Security                                                                                           

 If you have any further questions about privacy or security, please contact us by sending an email to: info@mashalastravel.com

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